Customer Service

Customer service

Here when you need us.

Need help with an existing policy? Start with Burness. Our team can help with policy questions, changes, billing questions and other service needs.

Start here

Speak with our team.

Call 832.209.7175 or use our contact form. We are available Monday–Friday, 8:00 AM–5:00 PM.

Need to file a claim?

Visit the official Farmers claims page to file or track a claim. If you are unsure where to start, call Burness and we can help you find the right path.

Visit Farmers claims

Ways to reach us

Local help, statewide reach.

Burness Insurance Agency
165 Lone Star Parkway, Suite 200
Montgomery, TX 77356